FAQs
Frequently Asked Questions
FAQs
What is Coupa?
Coupa is Rivian's e-Procurement platform for indirect (non-vehicle) purchases and expenses.
Are all Rivian purchase orders on Coupa?
Coupa houses all Rivian's Indirect POs (6 digit#). Direct POs (10 digit#) will be managed through Basecamp. Please check with your Rivian buyer if you cannot locate a PO.
Where do I start?
CSP! New suppliers will receive an invitation via email to set up your Coupa supplier account.
Are there resources about CSP in other languages?
Yes, please find CSP Guides in Chinese and Japanese here.
Does CSP cost me any money to interact with Rivian?
No, CSP is completely free for Rivian suppliers.
What if I did not receive an invitation to connect to CSP?
The primary contact of your organization will receive a CSP connection invitation. Please check your spam folder for an email from Coupa Supplier Host before reaching out to vendormanagement@rivian.com.
What if I have already set up a CSP account with another
customer?
Accounts with the same email address are merged automatically (regardless of which invite message you use to create your account, since both invites are sent to the same email address). If your company has more than one account/profile in the CSP with several users, accounts can be merged. Please see Manage Merge Requests for details and instructions.
Can I send Rivian a CSP connection request to complete the
onboarding process?
Simply linking your vendor account to Rivian does not complete the vendor onboarding - we require that the vendor onboarding forms are completed with tax documentation and banking if applicable (linking the account does not provide us with those details but establishes the connection for PO's and invoices in the future)
I do not have access to Profile, Information Requests, or select
Rivian as a customer from the dropdown on CSP. How do I fix that?
Please reach out to your company's Admin User with this request. The admin can check your account permissions on the admin page and give access to other users as necessary.
Why am I being asked to provide company confidential
information?
This information is used to perform the appropriate due diligence. Recognizing that the information is confidential, it will only be shared with those involved in the completion of the review. The information will only be used for Rivian's risk management purposes.
How can I delegate the review for CRA?
Please follow the steps outlined here CRA - How to Delegate an Evaluation.
How do I add another user to CSP?
Click on the "Set Up" Tab in the portal and click on "Invite User" on the top right. Enter the user's email and name, edit their permission and customer access, and click "Send Invitation".
I cannot invite a user from my company - I get a message that
they already exist.
The user may already have registered in the system. You can choose to merge your account with theirs if they show on your merge suggestion list. Please see Merge request for more details.
I have invited a user to my CSP account, but they cannot see
Rivian in the customer dropdown.
Please see Adding users to your account. Once you have successfully set up a new user, you can edit their profile in the admin page and set up connection with Rivian’s account.
I am getting "unauthorized or expired account." What do I do?
Contact vendormanagement@rivian.com to check the status of your supplier account. Please include your company’s name in the subject of the email when you reach out.
I am having an issue logging in, what can I do?
Please ensure you are using the recommended browsers: Google Chrome, Mozilla Firefox, Microsoft Edge and not using the browsers auto-populating feature to enter username and password. If issue persists, please try in a different browser or incognito mode.
How do I reset password for my account?
Please use the following link to reset your password for your CSP account. You will need to use the email address that you used to register for your CSP account. Forgot password.
How do I change the price or quantity on a purchase order?
Reach out to your Rivian Buyer to submit a change request if PO modification is needed. Please provide an updated quote to back-up the revision.
How do I invoice against a soft-closed PO?
If an invoice or credit memo submission is needed, or if a PO is soft-close prematurely by mistake, please reach out to purchasingsupport@rivian.com for assistance. Please note: Inactivity will prompt Coupa to close the PO automatically. Make sure you action against the reopened PO as soon as possible.
How do I create an invoice for goods and services that are not
backed by a purchase order?
Rivian follows a strict ‘No PO No Pay’ Policy - All invoices are required to be associated with a valid PO#. Please reach out to your Rivian Buyer to obtain a PO.
What does "Tolerance Hold" mean on an invoice status?
This means your invoiced amount differs from the PO by more than system allows. Please reach out to your Rivian Buyer to review and update the PO as needed.
How do I learn more about hosting a catalog with Coupa?
Contact purchasingsupport@rivian.com to learn more about requirements and the process.
Where can I learn more about the sourcing events on CSP?
Review the CSP Sourcing Documentations. Reach out to sourcing.support@coupa.com if you have more questions.
What is the minimum requirement for a supplier to receive orders via cXML?
See cXML Purchase Orders for more info.
What is the minimum suppler requirement to send cXML invoices?
See cXML Invoices for more info.
Why can't I send cXML invoices?
Please check if you are using the supported protocols: TLS 1.1 or TLS 1.2. If you still have issues, contact supplier@coupa.com.
How do I implement a cXML/punchout on my website?
You will need a dedicated cXML developer or a third-party consultant, for example, Punchout2Go, to make your website cXML compliant. Once your site is cXML ready, provide your credentials to your customer. They will handle the rest. For more information, see http://cxml.org.
